• 22-Jul-2018
  • 11:53 AM
  • London
  • Temp 25.5C

Customer Care

Our Approach to Customer Care

In keeping with our steadfast and highly held grand traditions of hospitality, our foremost a aim is to offer each guest service with an excellence of service and distinction in hospitality while constantly aspiring to complete guest satisfaction.

In this steadfast practice we also strive to consistently deliver a pleasing and satisfying experience, the same also extends to the perusal of our website, over the telephone or through another means of communication. Through every mode we aspire to continually improve our customer relationship management, to provide the best possible customer care. While we are always at your service there is never a "No" in our parlance. We are always ready to serve, and then some more.

We consider that you are a valued customer to us having given us the opportunity to be of service to you, and we deeply appreciate your custom, and will always be available to cater to any query, need or service you may require or request.

We abide by firm code of professional ethics and to ensure that we provide our services with sincerity, genuine interest in the customer's requirements and accomplishing the task to your satisfaction. In every endeavour to excel as a service provider, we are always expanding our reach in offering you the best we can, never falling short of excellence, and such a morale is built on a h3er foundation of strict and most ideal professional ethics and our practice is enthused in a steadfast deliverance of standards while abiding firmly not only with industrial norms but the best professional practice.

Reservations made easy

In consistently adhering to or practice of always delivering finesse, we would love to make every step of your experience with Park Grand London Kensington more enjoyable than the last. It all begins with making a reservation, and we would want to help you choose the options that suit your stay the most, and in doing this we aim to offer you the most bespoke service. If on our website you do not see what you are looking for, and want to add that something extra to your stay. We are here to offer you the most refined, informed and bespoke service, available at absolutely any time on any day.

Simply call Central Reservations on +44 (0) 20 7479 2266, if you would like to speak to one of our reservation agents, we will be pleased to answer your query 24 hours a day 7 days, or write to us at reservations@parkgrandkensington.co.uk.

Corporates

As we greet you at London's doorstep, as businesses and business men gravitate to our wonderful city, to an experience of finesse that every suave executive surely expects. We take pride in extending a bespoke and niche service that not only waxes eloquent, but meets every executive need, with sophistication to a degree of perfection while keeping within business budgets. Simply inform us of your budget and requirements and we will get the best, discounted deals.

V.A.T (TAX)

Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid. We are happy to provide you a tax invoice upon check out, If you do have any requests please do ask at the time of reservation of while checking in

For more information please contact us on +44 (0) 20 7479 2266, or write to us at reservations@parkgrandkensington.co.uk.

Our Performance Standards

With finesse as our foundations, excellence our aim, and a satisfying experience for you as our goal, every task in our service is benchmarked to the most strictest compliance and the most highest standards.

Every reservation made through our websites or with Central Reservations is immediately confirmed via email. Every query no matter how large or small is answered with the utmost priority and we aim to answer all your questions within 24 hrs. You will receive instant confirmation of your reservation, however if you have any further inquiries we have set out performance standards to ensure that we will address all your inquiries at the earliest possible.

Feedback

Every piece of feedback, bouquets or brickbats are extremely important for us to learn of the elements that you've enjoyed and those you like us to improve so as to offer you a complete and well rounded stay option. We will be deeply grateful to you for any comments or suggestions you may have.

All of your feedback is very seriously looked into and it helps enhance our efforts to constantly offer you service par excellence.

Do share your views and observations through our feedback forms in your rooms, s and enter a prize draw by completing our feedback form available in your rooms and/or the reception.

Thank you

We are extremely grateful to your for taking time out of your schedule to and to spend a little more time in getting acquainted with Park Grand London Kensington. We will be even more thankful to you for giving us the opportunity to serve you.

We wish you good luck and a great stay in London.


The Management
Park Grand London Kensington

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